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Moteur de recherche d'offres d'emploi LINEDATA

Product Support


Détail de l'offre

Informations générales

Entité de rattachement

Chez Linedata, nous savons que le système bancaire et financier est essentiel, aussi vital pour la société que l'énergie l'est pour la vie. . . . . . . . . . . . . . . .
__________________________________________ NOUS HUMANISONS LA TECHNOLOGIE __________________________________________
Avec 20 ans d'expérience, 20 bureaux qui travaillent pour 50 pays à travers le monde, plus de 700 clients et près de 1300 employés, Linedata allie la technologie et l'humain pour apporter des solutions globales et des services d'outsourcing aux professionnels de l'asset management, de l'assurance et du crédit.
  

Description du poste

Métier

Client Services - Product Support

Intitulé du poste

Product Support

Contrat

Permanent

Mission

We are passionate experts who provide the investment management and credit communities with innovative, user-friendly software products and services which help their businesses grow in over 50 countries.

We employ more than 1300 employees representing 40 nationalities spread throughout our offices in 14 countries. We are transforming the financial services community which is in constant evolution.

JOIN THE MOVEMENT

Organization description:
At Linedata we believe finance matters to our society as much as energy to life and fueling financial transformation is vital for development and leadership.

WE HUMANIZE TECHNOLOGY

20 years experience, 20 offices, covering 50 countries, more than 700 clients, we are close to 1300 employees providing global humanized technology solutions aimed at the investment management and credit community. Linedata supports companies to grow and strengthens the development of its clients.
The Product Support role is a technical position, responsible for providing a broad range of front line technical support services to Linedata's customers via the web, email and phone. Support issues involve both technical and business related issues.

Profil

- Candidates must be ambitious, self-driven, and looking to work in a fast-paced environment.
- Ability to quickly and confidently asses risks, and associated urgency as it pertains to client deliverables/tasks as they arise.
- Ability to thrive in a collaborative and team driven environment.
- Bachelor's degree and relevant software support or management experience.
- Previous experience in a financial services/software client support environment.
- Strong problem solving and troubleshooting skills.
- Excellent oral and written communication skills.
- Required exposure to some application knowledge as it pertains to the financial industry. More specifically buy side trading applications, protocols, and interfacing applications. (OMS, EMS, FIX protocol).
- Knowledge of IT infrastructure and Windows OS in a support related setting.
- Solid business acumen and awareness of trading/portfolio management/trade operations implications of decisions.
- Ability to function in an environment that requires flexibility, good judgment and sound decision-making based on limited information and/or extreme conditions.
- Proven ability to understand and develop concept driven solutions and problems.
- Ability to work on an on-call basis and provide coverage during non-standard (M-F 8-6) business hours including public/market holidays.

#LI-DNP

Localisation du poste

Localisation du poste

Moyen-Orient/Afrique du Nord, Tunisie

Lieu

Tunis

Critères candidat

Niveau d'études min. requis

+3

Niveau d'expérience min. requis

2-5 ans

Langues

  • Anglais (Fluent/Proficient)
  • Français (Fluent/Proficient)

Type de Diplôme

Finance or Information technology diploma