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Software Product Support

Détail de l'offre

Informations générales

Entité de rattachement

Chez Linedata, nous savons que le système bancaire et financier est essentiel, aussi vital pour la société que l'énergie l'est pour la vie. . . . . . . . . . . . . . . .
__________________________________________ NOUS HUMANISONS LA TECHNOLOGIE __________________________________________
Avec 20 ans d'expérience, 20 bureaux qui travaillent pour 50 pays à travers le monde, plus de 700 clients et près de 1300 employés, Linedata allie la technologie et l'humain pour apporter des solutions globales et des services d'outsourcing aux professionnels de l'asset management, de l'assurance et du crédit.

Description du poste


Client Services - Product Support

Intitulé du poste

Software Product Support




• Research, diagnose, troubleshoot and identify solutions to resolve customer issues related to application use and configuration.
• Provide prompt and accurate responses to customers within SLAs as defined by the level of Service purchased by the customer.
• Properly prioritize all customer incidents.
• Understand and use Linedata's proprietary issue management tool, KEN – including how to update, escalate and resolve incidents.
• Coordinate and manage client issue lists and regular support status calls.
• Ability to interact with various levels of client and firm management through both written and verbal communications.
• Report software issues to Product Development via documented processes and procedures, including replicating the issue when possible and performing all due diligence.
• Identify workarounds to bugs and customer issues whenever possible.
• Manage multiple client issues simultaneously.
• Identify common issues and techniques for addition to Knowledge Base.
• May support project teams on client projects to learn through experience.
• Work to understand client's business needs above and beyond the immediate requirements.


- IT or Finance Profile ( Bachelor's degree, Master's or Engineer)
- Database: SQL
- Strong problem solving and troubleshooting skills.
- Excellent oral and written communication skills.
-This position will require working US hours to support the North American clients and some weekend availability for maintenance, upgrades, and disaster recovery testing when it arises. Also, the position will require some Tunisian holidays availability.
- Candidate must be ambitious, self-driven, and looking to work in a fast-paced environment.
- Knowledge of .Net Framework and VB. Net would be a plus
- Knowledge of Finance would be a plus

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Localisation du poste

Localisation du poste

Moyen-Orient/Afrique du Nord, Tunisie



Critères candidat

Niveau d'études min. requis


Niveau d'expérience min. requis

Inférieur à 2 ans


  • Anglais (Fluent/Proficient)
  • Français (Fluent/Proficient)

Type de Diplôme

Finance or Information technology diploma